If you require assistance you should submit a support ticket from your Client Area. If this is not possible alternatively you can use our 'Contact Us' page, or else telephone (UK +44) 01803 840700.

General support documentation is being rewritten due to many recent and forthcoming changes to our hosting services. The welcome email sent to you at the time of signing up will contain most of the information you should need to get started with your account. Clients can login to their Client Area (see login box below) and re-send their own 'welcome' emails using the link provided beside each of their listed packages.

There is also a user manual for the webmaster control panel (cPanel), you will need to login to your cPanel to view it.

Account Login Areas

1) The Client Area

This is the account management area from where you can see billing information (invoices), submit support tickets, order further hosting packages and check news updates.

Client Area Login (WiserWeb Packages)

username:

password:

Generally each client of WiserHosting.com should only have one Client account, with one or more hosting packages under it.


2) The Webmaster Control Panel (cPanel)

This is where you can directly configure many aspects of your websites, email accounts, FTP and MySQL users, monitor web stats, disk space & bandwidth usage, install scripts on your website automatically & more.

Each of your hosting packages comes with its own webmaster Control Panel. The webmaster Control Panel (cPanel) can be accessed using the address format http://www.yourdomain.com/cpanel where 'yourdomain.com' is your own domain name (once it is pointing to our nameservers). This address will be automatically redirected to a secure SSL login area.